| Caremark Pharmacy Services Receives New URAC Pharmacy Benefit ...
WOONSOCKET, R.I., Oct. 3 /PRNewswire/ -- CVS Caremark Corporation (NYSE: CVS) announced today that its pharmacy benefit management division, Caremark Pharmacy Services, has received accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. Caremark Pharmacy Services received accreditation in two new categories: Pharmacy Benefit Management and Drug Therapy Management. These are the first voluntary accreditations developed for the industry. "Our new URAC accreditations demonstrate Caremark's continued commitment to not only meeting our industry's standards, but also to exceeding them," said Howard McLure, President, Caremark Pharmacy Services. "We are pleased that our dedication to patient care, customer service and overall quality has been recognized by URAC, and we look forward to identifying new ways to further our standards of excellence as we move ahead." "By applying for and receiving Pharmacy Benefit Management and Drug Therapy Management Accreditation, Caremark has demonstrated a commitment to quality health care," said Alan P.
UPDATE - Salesforce.com falls for phishing, warns customers
Salesforce.com is warning customers that they may be the targets of malicious software or phishing scams, after one of its employees was tricked into divulging a corporate password. In a note to customers, Salesforce said that online criminals have been sending customers fake invoices and, starting just a few days ago, viruses and key logging software. The e-mails were sent using information that was illegally obtained from Salesforce.com. Salesforce.com bills its Web-based CRM (customer relationship management) products as easier to use and maintain than traditional CRM software, but this latest development underlines the security risks that come with this more open model. The problems began a few months ago, when a Salesforce.com employee fell for a phishing scam and divulged a company password that gave attackers access to a customer contact list.
EDM Group unveils strategic partnership with India based Digitization ...
The EDM Group, the UKs leading document management solutions provider, has announced a strategic partnership with CMC Limited, an India based leading end to end Digitization services provider. CMC is a subsidiary of the US$4 Billion TATA Consultancy services and the TATA Group Indias largest private sector business group. The strategic relationship will see the two companies explore joint business development opportunities in the UK market. The EDM Group delivers the full range of document services to some of the UKs largest blue chip companies, including document conversion, online document hosting and document management systems. CMC, the IT software solution specialist within the TATA Group, will provide back-office technology support services to the EDM Group from its base in India, ultimately improving efficiency of the service and reducing costs for customers.
CRM needs business focus says Cranfield
A study released this week has shown that board level understanding of customer relationship management (CRM) is vital if such projects are to have any chance of success. The Cranfield School of Management has carried out research into CRM with sponsorship from SAS Institute - the world's largest privately owned software company. CRM is a term that describes the combination of marketing and technologies such as datawarehousing and computer telephony integration (CTI), used by companies attempting to hold on to customers. Cranfield investigated financial institutions that are involved in CRM projects based on datawarehousing, by speaking to CRM managers or IT and marketing managers with CRM responsibility. Linda Saul, SAS Institute CRM product manager, said: "The research revealed there is generally a lack of project management and a lack of being able to quantify the payback of CRM.
SAP Launches Corporate-to-Bank Connectivity Service Offering for Banks
BOSTON, Oct. 1 /PRNewswire-FirstCall/ -- SAP AG (NYSE: SAP) today announced a new service offering for banks to help them prepare for and take advantage of the latest technological advances in corporate-to-bank connectivity. The SAP consulting package outlines the benefits of standards-based, real-time corporate-to-bank connectivity in reducing costs and IT complexity while increasing wallet share and enhancing customer satisfaction. The announcement was made at Sibos, the world's premier financial services event, being held in Boston, October 1-5. The go-to-market service offering will be complementary to the SAP(R) Bank Relationship Management application and SAP Integration Package for SWIFT, a standardized software solution linking SAP ERP directly to SWIFTNet, the IP-based messaging platform connecting nearly 8,100 financials institutions in 208 countries and territories.
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