| Bendata sets sights on CRM with GoldMine deal
Bendata is to pay $83m for GoldMine Software in a deal which highlights the race to offer customer relationship management (CRM) solutions. Bendata's flagship software product, Heat, is typically used by internal IT help desks. GoldMine is popular with sales and marketing teams for maintaining contact records and prospects, and is sold through the channel in Europe. Tony Probert, managing director Bendata Europe, said: "Both sides of this deal are equally important, but it has been made with our eyes on the biggest growth opportunity over the next 3 to 5 years - CRM. Analysts are predicting compound growth of 50 per cent per year, which is second only to the Internet." CRM involves the use of datawarehousing, computer telephony integration (CTI) and other technologies by companies trying to improve the ways they deal with clients.
Interactive Intelligence Signals Major UK Growth With Softlab Elite ...
Customer Relationship Management (CRM), Supply Chain Management (SCM), Business Intelligence (BI), Enterprise Application Integration (EAI) and IT services. The primary focus of Softlab Limited is to deliver integrated customer management solutions. In the contact centre arena Softlab has implemented a range of contact centre solutions. These include small call centres, help desk support systems and large contact centres linked to Customer Relationship Management (CRM) systems. The solutions vary from complex, virtual contact centres supporting multi-channel and multi-language over many worldwide locations, down to smaller, single server, inbound, voice only implementations. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications software and services for contact center automation and enterprise IP telephony.
UCN and Kelly Services Set New Standard in Contact Center Management ...
SALT LAKE CITY, Nov. 7 /PRNewswire-FirstCall/ -- UCN, Inc. (NASDAQ: UCNN) , the leading provider of hosted communication systems, has entered into an exclusive technology partnership with Kelly Services, Inc. (NASDAQ: KELYA) (NASDAQ: KELYB) , a global human resources solutions provider. UCN will augment the KellyConnect(R) contact center solution with new capabilities designed to increase productivity and customer satisfaction while lowering costs-all in a single, integrated hosted contract center platform. For Kelly Services' customers a single product, KellyConnect Powered by UCN(TM), eliminates the costs and inefficiencies of separate software platforms for agent hiring, performance management, and contact center management. This revolutionary approach to contact center management is designed to reduce agent turnover, improve customer satisfaction and eliminate the need for upfront capital expenditures in the contact center.
UPDATE - Salesforce.com falls for phishing, warns customers
Salesforce.com is warning customers that they may be the targets of malicious software or phishing scams, after one of its employees was tricked into divulging a corporate password. In a note to customers, Salesforce said that online criminals have been sending customers fake invoices and, starting just a few days ago, viruses and key logging software. The e-mails were sent using information that was illegally obtained from Salesforce.com. Salesforce.com bills its Web-based CRM (customer relationship management) products as easier to use and maintain than traditional CRM software, but this latest development underlines the security risks that come with this more open model. The problems began a few months ago, when a Salesforce.com employee fell for a phishing scam and divulged a company password that gave attackers access to a customer contact list.
Salesforce.com Employee Hands Customer List to Phisher
Customers on a leaked Salesforce.com contact list have been receiving more dangerous bogus e-mails, culminating in payloads that install viruses or key loggers. Customers on a leaked Salesforce.com contact list have been receiving bogus e-mails that have progressively become more dangerous, culminating in the past few days in a new wave of phishing attempts that have included payloads that install viruses or key loggers, the company said in a Nov. 6 letter to customers. The contact list was leaked, it turns out, by a Saleforce.com employee who fell for a phishing scam him or herself, and revealed his or her own password that then led to a customer contact list being copied, said Parker Harris, executive vice president of technology in the letter. Salesforce discovered the breach through an investigation initiated when it recognized a rise in phishing attempts directed at Salesforce.com customers over the past few months—a rise that has coincided with the CRM (customer relationship management) SAAS (software as a service) vendors growing customer base, Harris said.
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