| Interactive Intelligence Signals Major UK Growth With Softlab Elite ...
Customer Relationship Management (CRM), Supply Chain Management (SCM), Business Intelligence (BI), Enterprise Application Integration (EAI) and IT services. The primary focus of Softlab Limited is to deliver integrated customer management solutions. In the contact centre arena Softlab has implemented a range of contact centre solutions. These include small call centres, help desk support systems and large contact centres linked to Customer Relationship Management (CRM) systems. The solutions vary from complex, virtual contact centres supporting multi-channel and multi-language over many worldwide locations, down to smaller, single server, inbound, voice only implementations. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications software and services for contact center automation and enterprise IP telephony.
Salesforce.com Employee Hands Customer List to Phisher
Customers on a leaked Salesforce.com contact list have been receiving more dangerous bogus e-mails, culminating in payloads that install viruses or key loggers. Customers on a leaked Salesforce.com contact list have been receiving bogus e-mails that have progressively become more dangerous, culminating in the past few days in a new wave of phishing attempts that have included payloads that install viruses or key loggers, the company said in a Nov. 6 letter to customers. The contact list was leaked, it turns out, by a Saleforce.com employee who fell for a phishing scam him or herself, and revealed his or her own password that then led to a customer contact list being copied, said Parker Harris, executive vice president of technology in the letter. Salesforce discovered the breach through an investigation initiated when it recognized a rise in phishing attempts directed at Salesforce.com customers over the past few months—a rise that has coincided with the CRM (customer relationship management) SAAS (software as a service) vendors growing customer base, Harris said.
Bendata sets sights on CRM with GoldMine deal
Bendata is to pay $83m for GoldMine Software in a deal which highlights the race to offer customer relationship management (CRM) solutions. Bendata's flagship software product, Heat, is typically used by internal IT help desks. GoldMine is popular with sales and marketing teams for maintaining contact records and prospects, and is sold through the channel in Europe. Tony Probert, managing director Bendata Europe, said: "Both sides of this deal are equally important, but it has been made with our eyes on the biggest growth opportunity over the next 3 to 5 years - CRM. Analysts are predicting compound growth of 50 per cent per year, which is second only to the Internet." CRM involves the use of datawarehousing, computer telephony integration (CTI) and other technologies by companies trying to improve the ways they deal with clients.
UPDATE - Salesforce.com falls for phishing, warns customers
Salesforce.com is warning customers that they may be the targets of malicious software or phishing scams, after one of its employees was tricked into divulging a corporate password. In a note to customers, Salesforce said that online criminals have been sending customers fake invoices and, starting just a few days ago, viruses and key logging software. The e-mails were sent using information that was illegally obtained from Salesforce.com. Salesforce.com bills its Web-based CRM (customer relationship management) products as easier to use and maintain than traditional CRM software, but this latest development underlines the security risks that come with this more open model. The problems began a few months ago, when a Salesforce.com employee fell for a phishing scam and divulged a company password that gave attackers access to a customer contact list.
Understanding product lifecycle management: maximising business value ...
Product lifecycle management (PLM) is a business strategy that is steadily gaining wide acceptance. Companies that took an early adopter approach to PLM are beginning to show significant reductions in new product introduction lead times, benefit from meaningful cost savings and enjoy more profitable products. These companies have adopted best business practices and implemented enabling software tools to make tangible changes in their business. The results from the early pioneers confirm the business value of the PLM concept in helping companies achieve and profit from product innovation.
PLM is rapidly moving from the pioneer stage to more general acceptance. PLM success stories are coming to light from large, multinational companies and from smaller businesses alike. Achievements are being unveiled from companies with large, sophisticated supply chains and from those with less complex landscapes.
GrayHair Software Selects Raymond Chin to Lead Product and Development ...
MT. LAUREL, N.J., Nov. 13 /PRNewswire/ -- GrayHair Software announced today the addition of Raymond Chin as Vice President, Product Development and Management. Mr. Chin is a globally recognized innovator and expert in software development for postal and USPS-related applications, specifically address-related CASS implementation. "With roughly two decades of service with Group1 Software," said Cameron Bellamy, President and CEO of GrayHair Software, "Raymond Chin will sharpen and extend GrayHair's focus on our core mail tracking capabilities, ACS services, address quality and address improvement related initiatives." Bellamy added, "GHS is always in a position of leadership and at an expert status, the addition of Raymond simply raises the bar even higher." Mr.
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